Terms & Conditions
Last Updated: May 2026
1. Archival Nature Clause
The items offered by TumayrThobes are classified as "Archival" or "Pre-loved" vintage pieces. Due to their historical nature, these items may exhibit signs of age, wear, or minor imperfections.
We emphasize that such historical age is an integral part of the garment's value, authenticity, and character, and does not constitute a defect. By purchasing an archival piece, you acknowledge and accept its vintage condition.
2. Customization & Final Sale Policy
We offer bespoke adjustments and customization services for our archival pieces to ensure a perfect fit or to accommodate specific design preferences.
Once a customer requests a "Bespoke Adjustment" or "Customization," the order immediately becomes Final Sale and Non-Refundable.
Customized items cannot be returned, exchanged, or refunded under any circumstances, as the piece has been permanently altered from its original archival state to meet your specific requirements.
3. Currency Switching Clause
For the convenience of our global clientele, our platform allows you to view prices in different currencies using the header toggle.
- Prices are fundamentally calculated and based in Jordanian Dinar (JOD) for customers in Jordan.
- For international customers, prices are converted to United States Dollars (USD) based on the current exchange rate applied at the time of viewing.
- Final checkout and payment processing will reflect the currency selected during your session.
4. Duties & Taxes Clause
For all international orders shipped outside of Jordan, the buyer is solely responsible for any and all Customs Duties, Taxes, and Import Fees levied by the destination country.
TumayrThobes has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information before placing your order.
5. Additional Terms
5.1 Order Processing and Fulfillment
Orders are processed within 2-4 business days. Bespoke adjustments require additional time, which will be communicated directly by our curators via WhatsApp.
5.2 Shipping and Delivery
We utilize trusted international couriers for all shipments. Delivery times are estimates and commence from the date of shipping, rather than the date of order.
5.3 Return and Refund Policy
All sales are final. We do not accept returns, exchanges, or refunds once a purchase is completed and the delivery is accepted.
For Deliveries within Jordan: Customers are entitled to inspect the item immediately upon arrival while the delivery courier is at the door.
Refusal at the Door: If the item does not meet the customer's expectations during this inspection, it may be returned immediately with the courier. In this case, the customer is responsible for paying the full delivery fee to the courier.
Post-Acceptance: Once the courier has left and the item has been accepted, no returns or refunds will be processed under any circumstances.
International Sales: For all orders shipped outside of Jordan, returns and exchanges are strictly not accepted under any circumstances.
Complimentary Alterations: Basic alterations on vintage pieces (such as shortening the length or narrowing the fit) are included in the purchase price, provided that our team confirms the alteration is physically possible without damaging the integrity of the piece.
Additional Customizations: Any other design changes or bespoke modification requests beyond basic fitting will incur additional costs, which will be charged to the customer.
5.4 Limitation of Liability
TumayrThobes shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services.
5.5 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Hashemite Kingdom of Jordan.